Director of Hospitality
Daphne, AL Daphne, AL 9 hours ago 9 hours ago 9 hours ago Leading and overseeing all aspects of quality guest relations, ensuring that 2nd Mile Service is delivered all day every day with a Winning Hearts strategy.
Mobile/Carry Out Front Counter Drive-Thru Dining Room Chick-fil-A catering (community) Provide vision and accountability for Operational Excellence to front of house (FOH) team Ensure all policies and quality/standards are upheld Maintain rigorous cleaning schedule for FOH, play area and exterior of restaurant Ensure appropriate suggestive selling is taking place offering rewards to facilitate Create culture of continuous improvement in front of house (no shortcuts) Establish and post written monthly service goals Provide on-going performance reports tracking & post results using visual feedback Responsible for staffing budgets, schedule, and set-ups for FOH (open to close) Conduct regular meetings with front of house team Analyze quarterly CEM report and diagnose areas for improvement Reports CEM findings at leadership meetings Track speed of service reports to determine areas for improvement Engage in regular best practice visits to other restaurants in service & training Meets weekly with Executive Leadership Team as strategic partner Effective and timely communication to team and leadership Provides POS and technical leadership to team.
Estimated Salary: $20 to $28 per hour based on qualifications.
Mobile/Carry Out Front Counter Drive-Thru Dining Room Chick-fil-A catering (community) Provide vision and accountability for Operational Excellence to front of house (FOH) team Ensure all policies and quality/standards are upheld Maintain rigorous cleaning schedule for FOH, play area and exterior of restaurant Ensure appropriate suggestive selling is taking place offering rewards to facilitate Create culture of continuous improvement in front of house (no shortcuts) Establish and post written monthly service goals Provide on-going performance reports tracking & post results using visual feedback Responsible for staffing budgets, schedule, and set-ups for FOH (open to close) Conduct regular meetings with front of house team Analyze quarterly CEM report and diagnose areas for improvement Reports CEM findings at leadership meetings Track speed of service reports to determine areas for improvement Engage in regular best practice visits to other restaurants in service & training Meets weekly with Executive Leadership Team as strategic partner Effective and timely communication to team and leadership Provides POS and technical leadership to team.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
